Phoenix Feather Gemstone Charm Pendant

🇺🇸 US Orders

Handmade jewelry made-to-order ready to ship in 2-3 weeks from Portland. Delivery time depends on USPS processing. Others ship in 3-5 days from facility in Hong Kong/Taiwan. Normally takes 12-19 business days for delivery. Actual delivery time depends on the US customs sorting and USPS processing .

🌎 International Orders

Most orders ship in 3-5 business days, handmade jewelry made-to-order ready to ship in 1-2 weeks from Hong Kong/Taiwan studios. Normally takes 12-15 business days for delivery. Actual delivery time depends on customs sorting and local postal office processing in the destination country.

🇨🇦 Canada Orders

Due to strict customs rules and problematic postal service in Canada, shipping only available via Global EMS / SF Express / DHL, free on orders over $399. Normally takes 7-12 business days to deliver, actual delivery times depends on Canada customs sorting.

Shipping Rates

	Economy International	E-Parcel International
Shipping Rates	$6.95	$7.95 FREE on orders over $49
Delivery Times	15 - 30 business days	12 - 19 business days

• Shipments to the US normally delivered in 12 to 18 business days.
• Shipments to other countries about 10 to 21 business days.
• Actual deliver times depends on the destination customs sorting and local postal processing.

Global EMS

Shipping Rate	$29.00 FREE on orders over $399
Deliver Time	7-12 business days

DHL Saver

Shipping Rate	$39.00
Deliver Time	3-10 business days

Customs Duty Fees / Sales Tax

• No sales tax for US orders.
• Customs duty depends on the destination country where applicable. Officers may contact you to pay for customs.
• Once customs duty is cleared, the package will be released to the local post office for delivery.
• If you don't pay the customs charges, your parcel will be destroyed by customs office, and not refundable.

Tracking

Available at 17 Track.net (Carrier: S.F Express)
USPS at https://www.usps.com/

Contact Us

If you need further assistance, please contact us.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Non-returnable items:
Gift cards
Made-to-order items
925 Sterling Silver items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at xyelement@yahoo.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us for return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.