Shipping policy

On this page

  1. Home decor shipping (US only)
  2. Update for jewelry shipping
    a. Ready-to-ship jewelry
    b. Handmade, Custom-made jewelry
  3. Shipping rates
  4. Customs Duty Fees, Import Taxes, VAT

1. Home & Living - Made in the US

All products are manufactured and shipped directly from the US within 3-7 business days via DHL, UPS eCommerce, or USPS. Flat-rate shipping is $6.95 for US orders.

Home & Living for US only, cannot be shipped internationally at this time due to the manufacturer's locations, direct shipping limitations, and delivery time constraints.

However, you can still explore our Digital Downloads section, download artwork and conveniently print them at your local printing service.

2. Jewelry Shipping

Ready to Ship Jewelry: Most jewelry orders are processed and shipped within 3-5 business days from our facilities in Hong Kong, Taiwan or Shanghai. We handle everything in-house to maintain quality, with no drop-shipping involved.

Handmade Jewelry: Handmade, made-to-order jewelry ships within 7-14 business days from our studio and facilities in Hong Kong, Taiwan, Shanghai. APO/FPO address ships from the US.

3. Shipping Rates

Economy Shipping: $7.95 flat rate, free on orders over $49.

  • U.S. Shipments: Estimated delivery in 12–15 business days from the ship date.
    Tracking limited once the package enters the U.S. due to USPS scanning limitations.
  • Estimated delivery in 12–18 business days.
    Tracking availability varies by country. Delivery times may be affected by customs clearance and local postal processing.

Small Parcel (Tracked): $15 (discounted rate)

  • Tracking on local postal websites.
  • Estimated delivery in 10–15 business days.
  • For the US: USPS Tracking® is available.

Actual delivery time is subject to customs sorting and postal processing in the destination country. 

    Global EMS (Tracked)

    Discounted rate $29.00, free on orders over $399, delivered in 7-12 business days from ship date.Tracking on local postal websites. USPS Tracking® for the US.

    DHL Saver (Tracked)

    Discounted rate $47.00, delivered in 3-5 business days from ship date.

    4. Sales Tax, Customs Duties & VAT Taxes

    Our store: Sales tax is included for US orders.
    Shop APP: Collects Sales Tax automatically.

    For international orders: When ordering online and shipping from overseas, you may be subject to the following taxes and fees in your country.

    • Customs duties, VAT/IOSS, and sales tax are determined by the destination country. You may be contacted by postal officials to pay these fees. Once paid, your package will be released to the local postal service for delivery.
    • Customs Duties: A tax imposed on imports, varying by product and country.
      Import VAT: A tax on the total value of the goods, including the cost of the product, shipping, and any customs duties.
    • Sales Tax: Applicable in some countries or regions at the point of sale.
      Please be aware that unclaimed packages may be destroyed by customs officials in your country.

    Sales tax in Shop App: Starting on January 1, 2025, the Shop channel will automatically collect, remit, and file taxes for all orders shipping to or within the United States. The Shop channel collects taxes on orders in all states (including the District of Columbia) that administer statewide sales tax, as well as Alaska local sales tax. For more information on how these taxes are calculated, refer to the US taxes reference page.

    Tracking