Silver Heart Feather Gemstone Pendant

Original design and handcrafted by ARKIPELAGUS, typically ready to ship within 1 week directly from ARKI studio with original packaging.

International shipping: Import tax may vary based on customs in different countries where applicable.

*Other jewelry are ready to ship in 3-5 business days from Hong Kong/Shanghai/Taiwan.

Shipping for Handmade Orders

925 Sterling Silver

Sterling silver jewelry, marked as 925, can develop oxidation over time due to exposure to air and moisture. This can cause the surface of the silver to darken as the antique look. To care for and clean 925 sterling silver jewelry:

• Regular Maintenance: Wear your jewelry often as the oils in your skin can help prevent tarnishing. When not wearing it, store your silver pieces in airtight containers or tarnish-resistant bags to minimize exposure to air.
• Gentle Cleaning: Use a soft cloth or jewelry polishing cloth to gently wipe away any dirt or tarnish. Avoid using harsh chemicals or abrasive materials that can scratch the surface of the silver.
• Mild Soap Solution: For more stubborn tarnish, you can clean your silver jewelry with a mild soap solution. Mix a few drops of mild dish soap with warm water and gently scrub the jewelry with a soft brush or cloth. Rinse thoroughly with clean water and pat dry.
• Silver Polish: If your jewelry requires deeper cleaning, you can use a silver polish specifically formulated for sterling silver. Follow the manufacturer's instructions carefully and avoid getting polish on gemstones or other delicate components.
• Professional Cleaning: For intricate or heavily tarnished pieces, consider taking your jewelry to a professional jeweler for cleaning and polishing.

You may search online for more details.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Non-returnable items:
Handmade, made-to-order items
925 Sterling Silver jewelry
Downloadable products
Home & Living category, print-on-demand products
Custom orders

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at xyelement@yahoo.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us for return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.