Gothic Floral Cross Stainless Steel Necklace

316L Stainless Steel:

• Clean with a soft cloth dampened with mild soap and water.
• Stainless steel is highly resistant to tarnishing and corrosion, making it low maintenance.
• Avoid prolonged exposure to chlorine, bleach, and other harsh chemicals.
• Store in a dry place to prevent scratching and damage from other jewelry.
• Stainless steel jewelry is durable and suitable for everyday wear.

Regular Stainless Steel (e.g. 304 steel):

• Clean with a soft cloth and mild detergent to remove dirt and oil.
• Regular stainless steel is resistant to tarnishing and corrosion, but it may show signs of wear over time.
• Avoid exposure to harsh chemicals and abrasive materials to prevent scratching.
• Store in a dry place to prevent moisture buildup and rusting.
• With proper care, stainless steel jewelry can maintain its appearance for years.

Reminder

Be mindful of sharp edges and intricate details in certain jewelry designs. Prioritize your safety while wearing jewelry. Avoid activities involving vigorous movement or sports to prevent accidents. Let your style shine, but always handle with care.

Regular orders typically ship in 3-5 business days from Hong Kong/Shanghai/Taiwan.

Shipping handled by ourselves. Rest assured, we meticulously check quality before shipping out.

Packages mark as a 'GIFT'. Import tax may vary based on different countries where applicable.

More about Shipping & Delivery

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Non-returnable items:
Handmade, made-to-order items
925 Sterling Silver jewelry
Downloadable products
Home & Living category, print-on-demand products
Custom orders

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at xyelement@yahoo.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us for return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.