Shipping & Handling

Holiday Delivery

It is always recommended that you get those holiday gifts sent as early as possible. Check out shipping deadlines to ensure delivery by December 24th:

  • Free Standard Shipping – ordered by Nov. 24th
  • Priority/Registered International – ordered by Nov. 25th
  • Global Express / EMS - ordered by Dec. 5th
  • DHL Express - ordered by Dec.10th

Canada orders: Due to strict custom rules and Canada Post processing, actual deliver time is unpredictable.

Order Fulfillment

All orders are carefully packed and shipped from our facilities in Hong Hong, Taiwan, China, not drop-shipping. Most orders ship within 2-5 days. Customization and imported items ship within 3-7 days.

    International Shipping

    Standard
    International
    E-Parcel
    International
    Registered
    International
    Shipping Rates

    FREE
    on orders

    over $30

    $9.95
    FREE on orders
    over $49

    $12.95
    FREE on orders
    over $69

    Deliver Times 20-30 Days 15-25 days 12-19 Days
    • Shipments to the US are shipped via SF Express and delivered by USPS. Packages are usually delivered between 10 to 18 business days.
    • Shipments to other countries may take 10 to 30 business delivery days. Shipping rates and estimated delivery times are provided by carriers.
    • Actual deliver times depends on the destination customs sorting and local postal service.

    Global Express / EMS

    Shipping Rate

    $29.95
    FREE on orders
    over $299

    Deliver Time 7-12 Days

    *DHL Express available upon request. It takes 3-4 business days to the US for $80.

    Canada Orders

    Due to strict custom rules and processing in Canada, orders over $200 only shipped by Global Express/EMS. You may place orders separately for under $200 and choose other shipping options. Standard shipping to Canada may takes 25 up to 40 days by Canada Post office which is out of our control.

    Custom Duty

    • Shipping fee is for the shipment, not for custom duty of the destination country.
    • Customs duty depends on the country where applicable. They may contact you for it to claim your packages.
    • Once custom duty is cleared, the package will be released to the local post office for delivery.
    • We may reduce the total value for you for customs declaration.

    Tracking

    Carrier provides a tracking number for your local post office. Some countries do not allow online tracking for international shipments, if you don't receive package after 15 business days, you may contact us to check it out with the carrier for you. EMS Express online tracking is available. 

    Track packages at 17 Track.net (Carrier: S.F Express/Chunghwa Post)

    If you need further assistance, please contact us.