Shipping & Handling

Pandemic Situation

All international shipments have been delayed due to the Covid-19. DHL/FedEx/UPS may also take longer to deliver. Some countries may temporary unavailable for delivery. Please make sure your local area is not shut down. *Delivery times listed below are for normal schedule.

Order Fulfillment

All orders are carefully packed and shipped from our facilities in Hong Hong, Taiwan, China, not drop-shipping. Most orders ship within 3-5 days. Customization, made-to-order and imported items ship within 7-14 days.

    International Shipping

    Economy
    International
    E-Parcel
    International
    Registered
    International
    Shipping Rates

    FREE
    on orders

    over $34

    $9.95
    FREE on orders
    over $49

    $12.95
    FREE on orders
    over $99

    Deliver Times 20-30 Days 15-25 days 12-19 Days
    • Shipments to the US are shipped via SF Express and delivered by USPS. Packages are usually delivered between 10 to 18 business days.
    • Shipments to other countries may take 10 to 25 business delivery days. Shipping rates and estimated delivery times are provided by carriers.
    • Actual deliver times depends on the destination customs sorting and local postal service.

    Global Express / EMS

    Shipping Rate

    $29.00
    FREE on orders
    over $299

    Deliver Time 7-12 Days

    *DHL Express Saver also available at check out.

    Canada Orders

    Due to strict custom rules and processing in Canada, shipping is only by EMS Global/S.F. Express for $29, free on orders over $299. Normally takes 7-12 days to deliver, actual delivery times depends on Canada customs sorting and carrier's processing.

    Customs Duty

    • Customs import duty is not shipping fees, nor sales tax.
    • Customs duty depends on the destination country where applicable. Officers may contact you to pay for customs.
    • Once customs duty is cleared, the package will be released to the local post office for delivery.
    • If you don't pay the customs charges, your parcel will be returned to us and you will be charged for the return and initial shipping fees.

    Tracking

    Carrier provides a tracking number for your local post office. Some countries do not allow online tracking for international shipments, if you don't receive package after 15 business days, you may contact us to check it out with the carrier for you. EMS Express online tracking is available. 

    Track packages at 17 Track.net (Carrier: S.F Express/Chunghwa Post)

    If you need further assistance, please contact us.