Shipping for Jewelry

On this page

  1. Ready-to-ship jewelry
  2. Handmade, Custom-made jewelry
  3. Shipping rates
  4. Customs Duty Fees, Import Taxes, VAT/IOSS
  5. Sales Tax in Shop (App)
  6. Tracking

1. Ready to Ship Jewelry

Most jewelry processed and shipped within 3-4 business days from our facilities in Hong Kong/Taiwan/Shanghai. We prioritize quality control and handle everything ourselves, without utilizing drop-shipping by vendors.

2. Handmade/Custom-made Jewelry

Handmade jewelry made-to-order is ready to ship within 7-14 business days from our studio and facilities in Hong Kong/Taiwan/US.

3. Shipping Rates

We offer several shipping options to meet your needs. Please read this policy carefully to understand your choices and responsibilities.

🛳️ Economy Shipping: $7.95 (Free on orders over $49)

- U.S. Shipments: Estimated delivery within 12–18 business days from the ship date. Tracking updates may be limited once the package enters the U.S., as final delivery is handled by local courier partners. (Import duties and taxes included.)

- International Shipments: Estimated delivery within 12–18 business days from the ship date. Actual delivery times may vary depending on customs clearance and local postal processing. Tracking availability also depends on the destination country’s postal scanning practices.  (Import duties taxes not included.)

What to Know:

  • Budget-friendly option for non-urgent orders.
  • Does not include signature confirmation or photographic proof of delivery.
    Once the carrier marks the package as “Delivered,” the order is considered successfully completed.
  • If you are concerned about delivery reliability, we recommend choosing a tracked or signature confirmation shipping method at checkout.

📦 Small Parcel (Tracked): $15.00
Delivery Estimate: 10–15 business days from the ship day.

What to Know:

  • Tracking available through local postal websites (e.g., USPS).
  • Import duties and taxes are not included.

✈️ Global EMS (Tracked): $29.00 (Free on orders over $399)
Delivery Estimate: 7–12 business days from the ship day.

What to Know:

  • Faster, reliable international service with full tracking.
  • Import duties and taxes are not included.

🚚 DHL Saver (Tracked with GPS): $47.00
Delivery Estimate: 3–5 business days from the ship day.

What to Know:

  • Premium service with signature confirmation, GPS-based tracking and faster delivery.
  • Import duties and taxes are not included .

🔒 A Note on Delivery Security

If you are concerned about delivery reliability, we strongly recommend choosing a tracked or signature-required shipping method.

For Economy Shipping, our carrier is unable to include delivery notes or special instructions on international shipping labels. If you need specific delivery arrangements (such as delivery to a locker, reception desk, or workplace address), we recommend selecting EMS or DHL, which support these options.

Once a package is marked “Delivered” by the carrier, responsibility for the package transfers to the recipient. We are not liable for loss, theft, or misdelivery after the carrier’s confirmed delivery scan.

4. Customs Duty Fees / Import Taxes

When ordering online and shipping from overseas, you may be subject to the following taxes and fees in your country:

  • We do not collect customs duties, VAT/IOSS, or sales tax. These depend on the regulations of the destination country, and you may be contacted by postal officials to pay these fees. Once paid, the package will be released to the local post office for delivery.
  • Customs Duty: A tax imposed on imports based on product category and country-specific regulations.
  • Import VAT: A tax on the total value of the goods, including the cost, shipping, and customs duties.
  • Sales Tax: Applicable in some countries or regions at the point of sale to the end consumer.
  • Please note that if you do not claim your package, it may be destroyed by the customs office in your country.

    5. Sales Tax in Shop (App)

    Starting on January 1, 2025, the Shop channel will automatically collect, remit, and file taxes for all orders shipping to or within the United States. The Shop channel collects taxes on orders in all states (including the District of Columbia) that administer statewide sales tax, as well as Alaska local sales tax. For more information on how these taxes are calculated, refer to the US taxes reference page.

    6. Tracking

    Economy Shipping: at 17 Track.net

    Small Parcel & EMS: on Local postal sites
    USA: USPS Tracking® https://www.usps.com/
    U.K. Royal Mail: https://www.royalmail.com

    DHL: at https://www.mydhli.com/global-en/home/tracking.html

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